Hertfordshire Partnership NHS Foundation Trust
as one

Children Crisis Assessment and Treatment Team (CCATT)

Our Children's Crisis Assessment and Treatment Team are otherwise known as CCATT. They are based in our Forest Lane clinic however they are often out providing services in the community and at the hospitals we work with.











Contact Information:

15 Forest Lane
Kingsley Green,
Harper Lane, Radlett, WD7 9HQ

Tel: 01923 633400/633401

To see our clinic on the map and get directions click here. 

To view our online access guide for this building via AccessAble click here.

There is parking available on site outside 15 Forest lane or to the right of the building outside Kingfisher Court.

What do we do?

We provide very short term interventions to help support young people (up to the age of 18) in a crisis.

Where do we provide support?

We are flexible in our approach and offer support in a variety of settings. We help to support young people experiencing crisis in their community, sometimes visiting homes, schools or community centres. Additionally we offer support in the A&E departments at the two hospitals we cover; Lister hospital in Stevenage and Watford general hospital in Watford. Where we offer support will depend on the particular circumstance and a variety of influencing factors.

When do we work?

We work 7 days a week, covering the hours of 9am-9pm Monday-Friday and 9am-1pm on a Saturday and Sunday.

What can you do to get support out of these hours?

If you are already being seen by a community CAMHS team, you would contact them first by either trying to phone your care co-ordinator or the duty line. If you are not already being seen by CAMHS or can't get through you can call our Single Point of Access (SPA) number on 0300 777 0707, available from 8am-7pm. We also have an out of hours helpline on 01438 843322, this service operates from 5pm-9am Monday-Friday and 24 hours on Saturday and Sunday.

If it is an emergency call 999.

Other support is available online at www.kooth.com from 12pm-10pm Monday to Friday and 6pm- 10pm on Saturday and Sunday, or via apps such as calm harm and headspace.

What would an assessment look like?

Our assessments would involve us asking you about your experience and worries and would include the whole family.


Would my parents and Carers be involved?

Yes. Parents are a big part of our interventions and would be there in the assessment, however we appreciate children and young people may feel more comfortable being seen on their own. Where possible we facilitate this speaking to the child or young person separately before speaking to the parents(carers) afterwards.


What happens once the crisis team have finished their support?

The crisis team will carry out an assessment and decide together with you and your parent (carers) what is the plan. There are many options which include; referral to community quadrant teams (outpatient clinics - where you will be seen frequently for sessions), referral to the GP (doctor - if medication will help) or referral to step 2 (a service run by Hertfordshire county council (HCC) that supports in community settings).

In a small number of cases inpatient support may be required at our Child and Adolescent inpatient unit; Forest House.

There are other additional services you may be referred to such as children's services (who support and protect vulnerable children), school counsellors or pastoral support (who offer mental health support in schools) and our HPFT wellbeing team ( who work with young people from the age of 16).